I know what it feels like to be the patient.

I grew up in a broken home with a mother too burdened by survival to look up. That experience taught me one thing early — inefficiency costs people more than time. It costs them dignity.

I am not a software engineer. I never worked a day behind a medical front desk. But I have logged hundreds of hours as a patient being herded from waiting room to waiting room, repeating myself to every person who walked through the door, wondering if anyone in that building had ever talked to anyone else.

I noticed every redundancy. Every unnecessary step. Every moment where a good person was trapped inside a bad process.

That is what I do. I notice things.

The long way around.

I scored in the 97th percentile on the military aptitude exam and spent four years in an Army that promoted based on time served rather than ability. I started my entrepreneurial career at 31 with $6,000 — every dollar I had — and built one coin laundry into three locations, a dry cleaning plant, and a service department that fixed equipment for my own competitors.

I retired at 47. And after six years of watching the world accelerate past me, I could not stay on the sideline.

My wife is a corporate executive. AI was consuming everything around us. And I kept thinking about how much more I could have done in my own business with the tools that exist today.

So I built WorkForward.

Why trust someone who has never worked in healthcare?

Because I am not selling you software. I am your neighbor.

I live in Johnson City. I am no more than an hour from being in your office — in person, the same person you have talked to every step of the way. When something is not working I do not open a ticket. I show up.

I understand what it means to turn a profit, keep people employed, and pay the bills. I also understand what it means to sit in your waiting room — starting from a place of frustration because something is wrong with your body — and be dragged through cold, redundant procedures by good people trapped in broken systems.

You have been part of that system. You know it needs to change. You just never had a practical path to change it.

Now you do.